Refund and Returns Policy
At Chimichurri Kings, we take pride in providing high-quality products and exceptional service. Due to the nature of our products, all sales are final. We do not offer refunds or returns once a package has been opened. However, if the quality of your order does not meet expectations, you may be eligible for a replacement.
Replacement Eligibility
To qualify for a replacement, the following conditions must be met:
- The request must be made within 2 days of receiving your order.
- Proof of purchase (e.g., order confirmation, receipt) is required.
- Perishable goods (such as food products) are non-returnable, but may be eligible for a replacement in cases of damage, spoilage, or incorrect orders.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at micaelagubitosi@chimichurrikings.us or via our website contact form. Provide your order number and photos of the product. If we determine the quality is not satisfactory, we will provide a replacement at no additional cost.
How to Request a Replacement
- Email us at micaelagubitosi@chimichurrikings.us with your order number, reason for replacement, and photos if applicable.
- Await our response within 2 business days.
- If a return is required, ship the item back following the provided instructions.
- Once received and inspected, we will process the replacement accordingly.
Contact Us
If you have any questions or concerns, feel free to reach out to our customer service team at micaelagubitosi@chimichurrikings.us.
We appreciate your business and strive to ensure your satisfaction with every order!